For companies looking for an end-to-end solution that helps maximize IT resources, Premier Support proactively maintains the health of IT operations, providing customized and personal service management, and delivering prioritized 24x7 problem resolution support – helping leverage the IT function to achieve business goals.

 

Your value

Premier Support is a comprehensive support solution for your large business that helps reduce costs, enhance productivity, and use technology to realize new business opportunities for any stage of the IT lifecycle.

 

• Proactive services help maintain and improve health of your customers’ IT infrastructure and operations.

• Service Delivery Management facilitates planning and implementation

• Prioritized 24x7 problem resolution services provide rapid response to minimize downtime

• Exclusive access to advanced technical training to improve IT staff productivity

• Customized support service add-ons available to meet the specific support needs of your business

 

Our approach

Premier Support is available to all enterprise class customers today to address corporate, public service and educational organizations with the most complex needs. All Premier Support contacts contain these three essential components:

• Proactive Services: Designed to maximize the availability and efficiency of IT infrastructure, reduce risks, provide solutions for creating and maintaining a healthy state of IT Infrastructure, and improve IT staff productivity.

• Service Delivery Management: Focused to ensure that Premier Support resources align with unique IT needs through a well-planned service delivery plan and direct managed support relationship with Microsoft.

• Problem Resolution Services: Includes 24x7 prioritized resolution support, critical situation escalation management, and rapid on-site support to minimize downtime.

 

Premier Support for Enterprise